In recent years, phone answering services have come a long way. This is mainly because of the increased high speed access to the internet globally. The increased speed has meant that IP telephony is more of a reality and thus enabling a whole host of answering service providers to spring up almost instantly.
It is somewhat beneficial for a business to employ a small business answering service which is located in a third world country.This is because labor is cheap in those countries; therefore it is extremely economical for a, say American, business to use the service.These outsourced centers are setup with minimal costs and the only areas they concentrate on are the equipment and the service. This is ideal for any business to take advantage of as these are the only two areas they would be concerned with.
For any company, a good customer support solution is one where their clients are taken care of in the best possible manner. An angry customer not only represents a direct loss, but also causes indirect losses by badmouthing you and causing others to leave you. Fortunately, the top answering services companies all realize this issue and focus a lot on ensuring great service. It is only the smaller, startups that you really have to worry about. The only reason you would consider a startup would be cost, because they would make the service unbelievably cheap in order to get the business. Whether you choose an established company or a new one, always do a thorough background check on them so that you can have peace of mind.