First things first; what is a live answering service? It is probably exactly what you are thinking, even if you have never heard of them before. A lot of different companies cannot afford or do not want to maintain the call centers that their customers can contact when they have questions. These are typically used by small to medium sized companies who just cannot support their own operation. So, what do they do? They contact one of the call answering services so that they can be trained to handle the different service requests from the company.
One example of the function of hiring these companies is a virtual receptionist. Many companies simply don’t need a full time employee to sit at a desk to answer and forward phone calls. These companies will hire an answering service and set them up with a system so the virtual receptionist can forward the calls to the different agents and representatives that are in place in the company. This is beneficial because it saves money in terms of employing a receptionist but it also is much more professional than a prerecorded answering system.
If you are interested in contact center solutions then there are a few different options. Odds are you won’t find a good deal if you look to your local area to handle your phone calls. Outsourcing this operation is the best solution and for that you should look to the internet.