Almost 70 percent of people hang up as soon as they hear your voicemail message, and if you are a small business owner, there will come a time when you won’t be able to handle all the phone calls that come to your phone.
There’s no doubt that every customer considers their problem to be the most urgent and important, and in not being able to attend to them, they might not be terribly pleased with the service that they have received.
This is where the benefits of a phone answering service comes into play, as these companies have appointed staff to attend to all your phone calls in a friendly manner, while also being able to resolve the customer’s problems.
Apart from these benefits, there are other reasons why you should consider hiring a call answering service for your small business:
#1: Timely, professional, and knowledgeable service
It has become imperative for companies that are in the customer service industry to offer timely, professional, and knowledgeable services. Since this particular industry becomes more and more competitive each year, a lot of emphasis is placed on training the staff to perform their roles at an optimum level. And if you do find this to be a big plus with the organization you are interested in hiring, that is indeed good news for your business.
#2: Years of experience
Most of these organizations have been in the telephone answering services industry for a long time now, and if they have a long list of satisfied clients, you can be sure that they are good at what they do.
#3: A range of services offered
In spending a few decades in this industry, some companies have developed a range of services, such as customer service, helpdesk, and even medical answering service, which are complex services and require the hiring of staff that can meet these requirements.