Of all the things to be outsourced, customer support services is probably the last thing that you would expect to be outsourced. But if you think about it, in an effort to cut costs this could be the best solution for that situation.
To be successful, customer support services must be effective at what they do. If people start slacking off, word can spread and then a lot of damage control needs to be done. With contact center solutions, this problem will not exist. All employees are constantly monitored to ensure that they are performing at optimal levels. This is important to the call center company as well, because without the quality assurance they would not be able to get any business.
If your company is looking at utilizing these services, the quality of call handling is the most important factor. The cost of it, although important, is secondary. But cost also plays a crucial role. You should also look to get the most bang for your buck when employing a virtual receptionist. Since there are plenty of companies that offer contact center solutions, you are not stuck without a choice. So spend some time online and figure out which company suits you best. You should also check on their credentials and try to assess their past performances. A few calls to numbers serviced by them should also give you an idea of how well they handle calls. Whatever you do, do not be hasty in your decisions.