Everything seems to be outsourced these days. Software development, product manufacturing, consulting etc. seem to be coming from a country far, far away. So it probably doesn’t seem too strange that calls to your local hospital or medical clinic are being answered by medical answering services located somewhere else.
These services have been a boon to the medical service. At a time when cutting costs is of paramount importance, maintaining a 24 hour answering service is a strain on anyone. A call center which is equipped to do the same thing can offer the same service at fraction of the cost. This has all to do with call volumes and positioning.
Call centers are geared to do one thing – answer calls. Therefore, their whole business is based on hiring and training people to answer calls. Apart from the electricity bills, cost for premises and salaries the business has no other major costs. Therefore they can offer you a customer service solution at a very low cost. The operators are also trained in the way they should answer and treat calls depending on the industry they are catering to. For example, with the medical industry the caller would probably be panicky or agitated. Therefore a courteous and understanding manner should be adopted by the operator. They should also know medical terms and be instructed on where calls should be routed to.
There are plenty of call centers on the web and if you are interested in using one, you should go online and check them out. As always, take your time and do a thorough background check on them before deciding which one to use.