Deciding on which of the call center companies is the best is sometimes a difficult task. Quite a few can have the same features, similar pricing plans and other facilities. But one of the key things you have to look at is how they treat you as a customer.
Worrying about how your patients will be treated by the service is indeed a very important concern. But the way you and the needs of your medical establishment are treated, require a long hard look as well. If you have never used a call center company before, it will take you some time to get used to the way they operate and to what is required from you for them to operate properly. As much as they customize a service program for you, it will take some time for you to ease into it.
This can usually be sorted out by good customer support services. The company should have personnel who are adept at answering all their customer queries or redirecting them to someone who can. The assumption that a company with good answering capabilities with regard to medical queries will have good help desk services is not a safe one to make. They might be good in one area but be not so good in others.
By making calls to the referrals they give you and by checking up on their reputation online, you can make an informed decision on their capabilities of handling a customer.