What to do if you have received a negative online review

Article provided by Revdex.com

If you’re a business owner, then you know how critical those online reviews can be. Just one bad review can cause you to lose business. Though there are services now that say they can help you remove negative online reviews, this can be expensive and it may not work.

There are some steps you can take two ensure that you do not get negative online reviews. We go over the most important below:

Have a well-trained customer service department that understands how important it is to treat customers right.

Assign one employee to look into problems that are not resolved on first contact.

Hire an employee to manage all your social media sites. Respond to comments right away. Thank people for leaving a comment and try to help anyone who seems disgruntled.

Be courteous and respectful to customers even if their request seems to be outrageous.

As a business owner, most people understand that there are a percentage of consumers who will just never be happy no matter what you do. Of course, it’s important to make sure you try to resolve their issues. If they do leave bad feedback for you, then respond by saying how you tried your best to resolve the issues and are still willing to work with the customer.

Though this approach is somewhat tedious, it is an important part of running a business. Your customers are your lifeblood, and they must be treated with utmost respect.

Revdex is a new online business directory. Users can write reviews for any business, even if there is no existing profile. Business owners are allowed to create a custom profile where they can respond to good and bad reviews. Revdex provides a helpful, constructive space for consumers and businesses. 

What can you report?

Consumers can report shopping scams, unprofessional lawyers/dentists/doctors and email scams. You can also file a complaint about a moving company or you can report travel scams. Revdex.com gives you a safe space where your voice can be heard.