Have your very own virtual receptionist to handle all front end transactions with past, present and would be business clients. Forego the preliminary nuances of having a receptionist, namely short listing applicants, hiring and training, and finally putting him or her on the front line to deal with both the kindest and the most difficult of clients. Everything will be done for you as long as you can afford it. Having a well-trained, well-mannered receptionist on your front end is a sure fire way to pre-empt good business each and every day.
The same goes for voice call requirements. Believe it or not, your return of investment will increase if you take one crucial step in your business—putting up a live answering service for customers. There is nothing more important to customers than having a toll-free hotline number to call whenever they face issues with your products or services. Also, you’ll be able to secure offline sales as there are potential customers out there who will much rather place their orders over the telephone instead of having to click on a mouse and navigate web pages.
Remember, the importance of an answering service is to make customers feel at ease knowing they’ll be able to contact you at any time of the day. Nothing irks customers more than having problems with products or services and not being able to reach you to redress their grievances. If you want your customers to trust you and to continue patronizing your business, then you have to remain accountable through the telephone.